The Market Place

Telephone Support ‘Drop-In’ service 11-25 year olds

You can get some immediate support  from our Telephone Support ‘Drop-In’ service. This is temporarily in place of the face to face Drop-In service given the new lockdown announcement on 4thJanuary 2021.

Telephone Support Service

To get telephone support you must book a slot via our website

Slots are available between 2.30pm-5.30pm Monday, Thursday, Friday and 2-4 pm Saturday.

An experienced worker from The Market Place will call you back in your chosen slot and offer 30mins of support. This is open on Tuesday and Wednesday 3pm -6pm.  Bookable slots for 11- 17 year olds only. We recommend you book a slot in advance. You can try and phone on the day you want some support and if we have some slots available we will be able to offer you same day telephone support.18-25 year olds can ring on the day. Please note same day telephone appointments operate on a first come first served basis and if we are full we will not be able to offer this same day support to you. Please call 0113 246 1659. Phone lines are open 11.30-5pm.

Please read the following  helpful information before booking a telephone slot.


We offer weekly counselling appointments for young people aged 11-25. Short term counselling is up to 12 weeks of support and Long term counselling between 6-12 months of support. To make a referral for counselling we are open for referrals on the first Thursday of every new month. If you are 18 and over you must ring at 11am. If you are under 18 please ring at 4pm.

We only have a limited amount of slots available for new referrals for counselling and once these are full we can only take new referrals on the next referral day. To get immediate support please use our telephone support service. The majority of our counselling will take place via video but once lockdown measure ease we will work on reintroducing face to face support from our premises.

Bereavement Counselling

We are open for referrals for this service. Bereavement counselling will be offered via 6 sessions of video counselling. This service is for 11-19 year olds only. Please call 0113 246 1659 for further information

FACS (Fast Access Counselling and Support)

FACS offers 4 sessions of crisis counselling for ages 11 to 25. Young people need to have used the telephone ‘drop-in’ support service first and be identified as being an appropriate referral before being able to access FACS.

My Plan

This is one to one support for young people aged 11-17 with a youth worker. Support is for 8-12 weeks. Currently My Plan sessions are being offered via video or phone support. Please get in touch on 0113 246 1659 to make a referral for My Plan.


Online Anxiety workshop for 11-17 year olds. If interested please call 0113 246 1659 or email

Here’s a short animation explaining more about The Market Place.

The Market Place website

Find out drop in times, how to make an appointment and more here.

The Market Place