Accessibility


Our approach to accessibility

The website and the information on it is brought to you by NHS Leeds Clinical Commissioning Group (or NHS Leeds CCG for short).

We work hard to make sure as many people as possible can use the MindMate website – that’s why it is co-produced with young people, parents, carers and professionals, to make sure the content is as good as it can be. We work with other experts as well, such as our external website development team, Thompson, the NHS Leeds CCG Communications Team, and other partners, too.

We, along with our website development experts, regularly review and develop the site to make sure it stays up to date technically and stays easy to use. That’s whether our users are using a popular browser or less common one, a screen-reader, or things like low-motion mode – all things designed to make the web better for users with different needs. We aim to be accessible for as many users as we can.

Below we have outlined the ways in which our site can be used by users with varying accessibility needs, as well as any areas that we’re still working on. Please let us know any questions or feedback.

Contents:

1. How accessible is this website?
2. Non-accessible content
3. What to do if you can’t access parts of this website and need help?
4. What we’re doing to improve accessibility
5. Getting in touch with us about accessibility

1. How accessible is this website?

Our aim is to comply with the Government’s recommendation for accessibility (Web Content Accessibility Guidelines (WCAG) 2.1 AA).
This means that as a user with accessible needs, when using MindMate website you can:

    • Change colours, contrast levels and fonts
    • Zoom in up to 200% without the text spilling off the screen
    • Navigate most of the website using just a keyboard
    • Navigate most of the website using speech recognition software
    • Listen to most of the website using a screen reader
    • View the website in low-motion mode
    • We also aim to make the website text as simple as possible to understand, using our guidelines and testing our content with young people. AbilityNet has advice on making your device easier to use if you have a disability.

2. Non-accessible content

Some areas of the site or our content are not fully accessible yet, because they are not subject to WCAG accessibility requirements. However we’re working on that; we want all content to be accessible whether we ‘have to’ or not. These areas are:

    • Some of our games are not easy to use for people using alternative access tools, such as screen-readers. This is because we have prioritised getting the essential information right first.
    • Older PDF and Word documents are not fully accessible. We are not required to fix these but we know some of them have really important information in them so we are working on replacing them with accessible PDFs or web pages.
    • Some of our videos do not include transcripts – yet.
    • External links and apps. We can’t guarantee that external resources we link to will comply with the same high levels of accessibility as our website. However, where possible we will always choose partners who offer accessible content.

3. What to do if you can’t access parts of this website and need help with accessibility?

If you need information from our website in a different format – for example accessible PDF, large print, easy read, audio recording or braille – please contact the NHS Leeds CCG Communications Team. Please note that this inbox is not always monitored so please do not use this for any medical or clinical enquiries. If you need to get in touch with us, you can leave us some feedback.

4. What we’re doing to improve accessibility

    • All content is written in accordance with our accessibility guidelines, to ensure that it is easy to read and performs well for users with different access needs and assistive technology.
    • Our content team runs monthly content checks on uploaded content to make sure it meets our criteria.
    • Our development agency carries out automated testing on all new elements to ensure a first line of testing against obvious issues.
    • All new elements are also passed through a manual testing process to pick up any further areas for development.
      In the future we plan to carry out testing with users with different needs and abilities, including those using assistive technology, such as screen-readers.
    • Every 6 months, we carry out reviews of the site against latest guidance. These are carried out by our development agency, who also provides us with a report of any elements that could be improved upon.
    • This accessibility statement is updated every 6 months or sooner if anything changes with regards to the accessibility of our site, WCAG 2.0 AA guidance or non-compliant content.

5. Getting in touch with us about accessibility

We’re always looking to improve the accessibility of the MindMate website. If you find any problems that aren’t listed on this page, you think we could do better, or think we’re not meeting accessibility requirements, we would like to hear from you. Please contact us with the URL of the page and the issue you’ve identified and we’ll look into it. Contact the NHS Leeds CCG Communications Team.

Please note that this inbox is not always monitored so please do not use this for any medical or clinical enquiries. If you need to get in touch with us, we have more information on getting in touch.

This statement was last reviewed and updated: September 2020